I want you to be delighted with your purchase. However, you can of course return your item within 30 days of receipt, if unused and in its original packaging. 

I will be happy to exchange items for replacements. Or make a refund onto the card used to make the original purchase.

Postage charge will not be refundable and if applicable, there will be a charge for sending any exchange items by post. 

Products can only be exchanged if available, please see postage charges below. Differences in product costs will be reimbursed or charged prior to sending. 

Please provide a daytime telephone number and email address for future communications.

Orders or exchanges that have an outstanding balance to settle will be held for 14 working days. After this, the order will be cancelled and any credit on the account will be refunded to the original payment method. 

Returned items can take up to 7 working days to process from receipt. Returns are dealt with in the order which they are received. Once processed, confirmation will be emailed. 

Please be aware that it can take 5 to 7 working days after I have processed a refund payment for it to appear on your credit card statement.